Our privacy policy
fluid Operations GmbH respects your privacy. We do not sell, rent or loan
any identifiable information regarding our customers to any third party. Any
information you give us is held with the utmost care and security.
This privacy policy sets out our privacy practices. Please take time to
review this privacy policy as it tells you how your personal information
will be treated by us.
Any questions regarding our privacy policy should be directed to fluid
Operations' privacy policy manager, see the section "Contact us".
Use of information
fluid Operations will not collect any personal information about individuals
except when specifically and knowingly provided by such individuals.
Examples of such information are: name, company, postal address, email
address, phone number and product commentary.
We will use the personal information provided to us in order to:
process orders submitted by you;
customize the service we provide to you;
administrate or otherwise carry out our obligations in relation to any
agreement you have with us;
verify your identity (for example if you participate in any promotions
administered by us);
anticipate and resolve any problems with any goods or services
supplied to you;
carry out market research and surveys and track sales data;
send you our newsletter, where this is requested by you;
to send you follow-up communications relating to software downloaded
from our site; and
send you information about our other products and services.
We may collect any personal information provided by you to us through this
website or via one of our telephone operators, or we may collect this
information through your email or other communications with us. Certain
information is collected automatically, as described later in the privacy
policy.
We may also ask you for other optional information such as what sort of
equipment/device/software you use and what other subjects interest you. If
you choose to give us this information, we will use it to help us to provide
you with the best possible service that is personalized to your needs and
preferences.
Although we do not make it compulsory to give us every item of information
we ask for, the more information you volunteer (and the more accurate it
is), the better we can tailor our services for you.
We also collect information from you if you choose to take part in any of
our on-site surveys or promotions. We will use this information to
administer the promotion and help us to plan other promotions.
Certain services, such as payment processing, are offered in conjunction
with our business partners. In such cases, we may need to share your
personal information with them in order to provide these services. Please
note that certain services may be unavailable if you do not want to disclose
the personal information you are asked for.
Log files/IP addresses
When you visit our site, we automatically log your IP address which is
recognized by our web server. We use IP addresses to help us administer the
site and to collect broad demographic information for aggregate use.
Non personal information
We may automatically collect non-personal information about you, such as the
type of internet browsers you use or the site from which you linked to our
site. You cannot be identified from this information and it is only used to
assist us in providing an effective service on our site.
fluid Operations may share non-personal aggregate or summary information
regarding its customers with partners or other third parties, such as
information relating to the number of users linking to our site from their
sites but fluid Operations does not sell or share any information at the
individual level.
Cookies
Cookies are very small text files saved to your computer used to track user
navigation around a website. Session cookies are used when users log-in to
the site. fluid Operations will use such cookies to identify unique users to
our sites. They are not cross-referenced with any other information such
that an individual person could be identified.
fluid Operations may use a third party to serve advertisements on our sites.
The advertisers may use cookies to track the number of users responding to
the campaign. fluid Operations does not have access to or control of cookies
placed by third parties.
Disabling/Enabling Cookies – users have the ability to accept or disable
cookies by modifying the settings in their browser. Disabling cookies,
however, may mean that some functionality may be affected.
Disclosures
Other than the disclosures referred to in this policy, we will not disclose
any personal information without your permission unless we are legally
obliged or entitled to do so (for example, if required to do so by Court
order or for the purposes of fraud or other crime).
We will only disclose your personal information to a third party either as
part of a reorganization or a sale of the assets of fluid Operations'
Software, or having ensured that steps have been taken to ensure that your
privacy rights continue to be protected.
Information about products and services
It is very important to us that we provide you with the highest level of
service. In order to help us do this, from time to time fluid Operations may
send you, with your consent, details of our products and services which we
think may be of interest to you. If at any time you do not wish to continue
to receive these details, then send a blank email message to
. You can also unsubscribe from our newsletter by
using the 'unsubscribe' option located in each of our newsletter
communications.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you
would like to review or change the details you have supplied us with, please
contact us as set out below.
User discussion forums
fluid Operations may make chat rooms, forums, message boards and/or other
news groups available to its users. Any information that is disclosed in
these areas becomes public information and you should always be careful when
deciding to disclose your personal information.
Security
We have implemented technology and policies to help safeguard your privacy
from unauthorized access and improper use. For example, transactions
conducted through the site are encrypted and user log-in is subject to
password protection. We will continue to monitor and update security
measures as new technology becomes available as appropriate to the site.
Third party sites
We cannot be responsible for the privacy policies and practices of other
sites even if you access them using links from our site and recommend that
you check the policy of each site you visit.
In addition, if you linked to our site from a third party site, we cannot be
responsible for the privacy policies and practices of the owners or
operators of that third party site and recommend that you check the policy
of that third party site and contact its owner or operator if you have any
concerns or questions.
Transfers of your personal information outside of the European Economic Area
Information you provide to us is not routinely transferred by us to
countries outside the European Economic Area (EEA) although it may happen if
at any point one of our servers is temporarily located in a country outside
the EEA or if one of our service providers is located in a country outside
of the EEA. If we transfer your information outside the EEA in this way, we
will take steps to ensure that your privacy rights continue to be protected.
In addition, if you use our services while you are outside the EEA, your
information will be transferred outside the EEA in order to provide you with
those services.
Your consent
By using our website, or giving us your details at an exhibition, you
consent to the collection and use of this information by fluid Operations.
If we decide to change our privacy policy, we will post those changes on
this page so that you are always aware of what information we collect, how
we use it, and under what circumstances we would disclose it.
Contacting us
If at any time you would like to contact us with your views about our
privacy practices, or with any enquiry relating to your personal
information, you can do so by sending an email to us at
or by contacting us at fluid Operations GmbH, Altrottstrasse 31, 69190
Walldorf, Germany. You are entitled to ask for a copy of the information we
store about you (for which we may charge a small fee).
