eCloudManager Plugin does not work in vCenter - Knowledge Base - Forum

Summary:

eCloudManager is installed, the standalone web UI is working, but the vCenter plugin does not work

Affected Version:

eCloudManager 2.0.0

Analysis 1:

This issue typically has two root causes:

1) vCenter cannot access the eCloudManager webserver. Check this by logging into the vCenter host. From there, open https://localhost/mob/?moid=ExtensionManager&doPath=extensionList%22eCloudManager%22.server. Check whether the vCenter host can access the url listed in the Managed Object Browser.

Workaround 1:

Stop the eCloudManager service, write the correct hostname in the file %INSTALL_DIR%\serverURL.txt and start the service again. Close the vCenter client and open it again.

Analysis 2:

The proxy settings do not allow the IE ActiveX control to connect to the eCloudManager URL on the host where the vCenter client is running.

Workaround 2:

Change the proxy settings such that Internet Explorer can connect to the eCloudManager web UI.